Returns & Refunds policy

At Mentor AI, we are committed to delivering high-quality educational content and tools that help our users grow in their knowledge and skills. As all our offerings — including online courses, digital books, downloadable resources, and live virtual sessions — are provided in digital format, please read our refund and return policy carefully before making a purchase.

1. Digital Product Nature
All purchases made on Mentor AI are for digital content, which includes eBooks, online course access, learning files, or virtual sessions. Once delivered or accessed, these products are considered fully consumed, as they are non-returnable in nature.

2. No Returns or Refunds
We do not offer refunds or accept returns for any product or service once the purchase has been completed. This is because our offerings are classified as intellectual property, and delivery is instant or accessible upon payment. The value of such content cannot be "undone" once provided.

3. Responsibility of the Buyer
Before purchasing any course or resource, we encourage users to review the course description, suitability, and previews (if available) to ensure it meets their needs. If you have questions about any product or service, please feel free to contact us before purchasing.

4. Exceptions
Refunds will only be considered under the following rare and specific conditions:

• Duplicate payment made for the same product.

• Technical error on our platform resulting in non-access to the purchased content, and the issue is not resolved ,then full payment amount will be processed and credited in 7 to 10 working days to the original payment method

5. Contact Us
If you believe your situation qualifies for an exception or need help with access to your purchased content, you may contact our support team at:
ask@mentorai.shop